What’s the best way to train users on how to use software? Especially for kinesthetic learners, the answer is to give them hands-on experience.
Traditionally, there have been two methods by which software usage training is imparted: in-person instructor-led classes, and comprehensive training videos. Today, advancements in e-learning allow organizations to add a layer of simulation to the training process.
At Hornbill FX, this was exactly the approach we took to making an e-learning module on Google Workspace for a client.
Engaging software training for the best productivity suite on the market
The Google Workspace suite of products includes several widely loved applications including Gmail, Drive, Meet, Chat and Calendar. But while millions of people know the basic features of these products, very few truly tap their full potential.
Maybe part of the reason is that, while Google offered a comprehensive set of how-to instructions, they are in the form of long-format text articles that don’t really do much to engage the average learner or user.
Hornbill FX stepped up to deliver simulation-based training on how to fully use the powerful features of the Google Workspace suite of products for our client, a Google Partner.
Simulation-based Software Training for interactivity and engagement
Digital software simulation gives users the best of both worlds. It provides learners with the feeling of hands-on learning, just like in-person trainer-led sessions. It also is a completely individualized training process, which is one of the biggest benefits of the e-learning approach.
With an interactive simulation overlay added on top of the base software screen, learners don’t just see someone else using the software – they get to interact, and touch-and-feel the software themselves. This makes the learning experience far more engaging, resulting in greater retention.
Through thoughtful use of simulation, we make the major functionalities of each product easier to identify, engage with and comprehend. And for slightly more complex tasks, a step-by-step guide is often appropriate.
To sum up…
Training users on software can be challenging without a personal interface. Written training guides and even videos are one-way communication tools without any time for the user to try out the software hands on. Simulation helps solve this problem.
Some of the key value-adds that simulation can offer when it comes to software training, include:
- Rich overlays to add additional information and interactivity
- Callouts to highlight important aspects of the software interface
- On-screen instructions to guide the learner through the process
- Interactive areas including clickable buttons, fillable forms, and so on
Interested in improving learning outcomes through hands-on software training – online? Get in touch with us today for a consultation on how best to implement simulation as part of your e-learning or user training modules.