Privacy Policy

It is Hornbill FX’s policy to respect your privacy regarding any information we may collect while using our software applications and websites, collectively called the Services.

This Privacy Policy applies to your use of the software, applications, products and/or services offered by Hornbill FX (which includes Hornbill FX’s websites, stores, e-reader apps, digital contents, etc.), each as defined/described in Hornbill FX’s Terms of Service.

This Privacy Policy applies when you visit our website or use our Services.

Terms and Conditions

The use of this website is subject to the following TERMS OF USE:

You shall not reproduce, republish, upload, post, transmit, or distribute any materials from this website without prior written permission from Hornbill FX Private Limited

Hornbill FX Private Limited reserves the right to change any of the contents of our website and update it in our sole discretion from time to time without any prior notice to you or any third party.

Images and graphics on this website are protected by copyright and may not be reproduced or appropriated without the written consent of the relevant owners. Modification of any of the materials for any other purpose will be a violation of Hornbill FX Private Limited’s copyright and other Intellectual property rights of the respective owners.

You agree that your continued use of this website will constitute your acceptance of and be bound by our terms of use.

Hornbill FX Private Limited and its staff shall not be responsible or liable for any loss, damages, or expenses sustained or incurred by you or any third party due to any acts or omissions by you in reliance on any of the information found in our webpages.

For our record purposes and as a part of our policy, kindly state your name, contact number, and where applicable, name of organization, organization’s address, and valid email address and telephone /fax numbers in all your correspondences.

The website has been compiled in good faith by Hornbill FX Private Limited. Still, no representation is made, or warranty is given (either express or implied) to the completeness or accuracy of the information it contains. You must always verify this information before you act upon it by calling Hornbill FX Private Limited It must not be relied upon in connection with any investment decision.

The materials in this website are provided "AS IS" and without warranties of any kind, either expressed or implied. To the fullest extent permissible and subject and pursuant to applicable law, Hornbill FX Private Limited disclaims all warranties, expressed or implied, including, but not limited to, a particular purpose. Hornbill FX Private Limited does not warrant that the functions contained in the materials will be uninterrupted or error-free; that defects will be corrected; or that this website or server that makes this website is free of any viruses or harmful elements.

Subject to applicable law, under no circumstances, including negligence, will Hornbill FX Private Limited be liable for any special or consequential damages that result from the use of, or inability to use the materials on this website.

Hornbill FX Private Limited is neither liable nor responsible for any material provided by third parties with their respective copyright and shall not under any circumstances, be liable for any loss, damages, or injury arising from these materials.

Any Hornbill FX Private Limited publication may include technical inaccuracies or typographical errors. Changes may be made to these publications from time to time and incorporated in new editions of these publications. At any time without notice, these publications are subject to improvements and changes in service by Hornbill FX Private Limited.

We do not guarantee the accuracy, timeliness, reliability, authenticity, or completeness of any of the information contained on this website. We are not liable for any information or services that may appear on any linked or other Web Sites.

Hornbill FX Private Limited may change any part of this website at any time at its sole discretion without prior notice. We reserve all rights to deny access to this website to anyone any time.

If you respond to any published document by Hornbill FX Private Limited with information including feedback data, such as questions, comments, suggestions, or the like regarding the content of any such document, such information will be deemed to be confidential.

Data Controller and Data Processor

We process two main types of personal data.

1.Customer Data – Personal data that forms part of the data that is provided by our customers and their end-users for processing.

2.Other Data – Personal data about our customers, visitors, and other individuals that are collected and processed directly by us.

Our Customers are the controller of Customer Data. Hornbill FX is the processor of Customer Data and the controller of Other Data.

Information We Collect Customer Data that you provide

As customers, you provide data to us for processing as part of the usage of our Hornbill FX applications

Customer Data may be processed by us as a result of customer’s use of the Services when our customers, or their end-users, input or upload information into the Service.

  • We collect personal information from you when you create an account, such as your first name, last name, email address, and phone number.
  • We collect any personal information that you include in your user profile and public profile, free contents, and during use of our services such as annotations, file uploads and notes.

Other Data that we collect

We also collect and store the following information about you using analytical tools

We collect information related to your use of our products and services, such as your touch gestures, highlights, bookmarks, page views, and other applications you may use with our products and services. Our products provide information to us about its statuses, such as uptime, available memory, and errors that may have occurred.

We use software tools such as Flash or JavaScript to collect information about how you interact with our products and services, such as mouse clicks, drags, and hover-overs, response times, errors, and length of visits to individual pages.

Website Visitor Data

  • Log Data – Our servers automatically collect information when you access or use our applications and services. This data is recorded in log files. Examples of such data include IP Address
  • Product Demo and Subscription – You provide personal data to us as part of signing up for our newsletters or to request for product demos.
  • Contact Us Data – When you enquire about our products and services, we collect and store this data to communicate with you and respond to your inquiry.

Google Analytics

We currently use Google Analytics to collect information anonymously and report website trends without identifying individual visitors.

We use Google Analytics for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to do things like optimise product design

Cookies

We collect data through cookies.

Hornbill FX uses cookies to help Hornbill FX identify and track visitors, their usage of Hornbill FX website, and their website access preferences. We may also use navigational data like Uniform Resource Locators (URLs) on our products and services to gather and store information about your activities relating to our products and services. If cookies or Flash cookies are disabled, then certain areas of our products and services may not work correctly.

Hornbill FX visitors can control cookies through your browser settings. For more details about how we use these technologies, please see our Cookie Policy.

Other Data is used by us to provide our services, send our newsletters, send promotional material, and to communicate with you by responding to your requests, comments and questions.

How We Use Your Data

How we use your data will depend on which Services you use and how you use those Services.

Hornbill FX will use customer data strictly in accordance with Customer’s instructions, including any applicable terms in the Customer Agreement and as required by applicable law. Hornbill FX is a processor of Customer Data and Customer is the controller.

Other Data is used by us to provide our services, send our newsletters, send promotional material, and to communicate with you by responding to your requests, comments and questions.

Lawful bases for processing

We have lawful bases of processing your personal data. We also use your consent as bases for lawfully processing your personal data.

We process your personal data only when we have a lawful basis. Presently, we use the Performance of Contract (i.e., to deliver the services to our customers) and consent as the lawful basis for processing. For specific processing, we may also use legitimate interests as provided under the Data Protection Regulations. If you believe certain services are not in your interest, you have a right to object.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need personal information to protect your vital interests or those of another person.

Where you have consented to a particular processing, you have a right to withdraw the consent at any time by sending an email to our product support team at support@hornbillfx.com

How we use Customer data

We use your data to authenticate you and authorize access to our services

We only process Customer Data on behalf of our customers and in accordance with their instructions provided in the applicable Services agreement with us. We use the data that we have about you to provide our services and provide support to you. In each case, Hornbill FX collects such information only in so far as is necessary or appropriate to fulfil the purpose of the interaction with our services.

  • To send emails and other communications. We may send you service, technical and other administrative emails, messages and other types of communications. We may also contact you to inform you about changes in our Services and our Services offerings. These communications are considered part of the Services and you may not opt out of them.
  • Aggregated Analytics. We also use our Customer’s end user data to derive aggregated analytics such as duration of book reading, Book Opened / Assigned, Reading Time, Pages Read, Reading Sessions, Avg. Reading Time / Session, Avg. Pages Read / Session, Notes Shared / Created, Highlights Shared / Created, Resources Viewed / Available etc.
  • Customer Support. If you send us a request (for example via a support email or one of our feedback mechanisms), we respond to your request or to help your issues.
  • For any other purpose as provided for in the Services Agreement between the customer and us, or as otherwise authorized by the customer;
  • In accordance with or as may be required by law.

How we use Other data

We may set up product demos or send you marketing / promotional materials. You may choose to restrict the collection or use of your personal information

We will update you with improvements in our services, new features and, from time to time also carry out direct marketing of our products and services. Direct marketing is carried out only if you consent to receive such communications from us.

We also send an invitation to our events or conferences.

Users under 16 years of age

Sites and Services do not knowingly collect personal information from users under the age of 16

If you are under the age of 16, you are not permitted to use the Sites and Services except as an end user student.

Data Retention Policy

We will retain your personal information for as long as it is needed to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

Customer Data – We retain your information for as long as you have an active Services account. We may also keep your personal information for extended period under applicable statutory laws.

Hornbill FX will retain Customer Data in accordance with a Customer’s instructions, including any applicable terms in the Customer Agreement, or for two years if there are no such instruction, and as required by applicable law. When you decide to close your account, we delete all personal information about you, including any user-generated content.

Other Data – We retain your information for as long as necessary for the purposes that we have described in this privacy policy.

Hornbill FX may retain Other Information pertaining to you for as long as necessary for the purposes described in this Privacy Policy.

Your Rights

You can request to access, update or correct your personal information. You also have the right to object to direct marketing. For all requests relating to your rights, you can contact us at support@hornbillfx.com.”

You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR, you may also have the right to request to have your personal information deleted or restricted and ask for the portability of your personal information.

Customer’s Rights to Control Data

Whenever you use our services, we aim to provide you easy means to access, modify, delete, object to or restrict use of your personal information

We strive to give you ways to access, update/modify your data quickly or to delete it unless we have to keep that information for legal purposes. Some rights can be access from within the Hornbill FX application. For visitors, these rights can be exercised by contacting us with your specific request.

  • Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
  • Delete Data: You can ask us to erase or delete all or some of your personal data (e.g. if it is no longer necessary to provide Services to you).
  • Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g. if we have no legal right to keep using it) or to limit our use of it (e.g. if your personal data is inaccurate or unlawfully held).
  • Withdraw your consent – Any consent that you provide, including for direct marketing, can be withdrawn at any time, by contacting us or by changing your preferences in the application.
  • Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

Account Closure

We keep some personal data even after account closure

Once you choose to close your account, we generally delete your personal information within 30 days of closure of your account. Some information that is necessary for statutory obligations such as records of payment processing, invoicing data will be retained as necessary.

Your information shared with others
Recipients of your data

Your data will be shared with other recipients in order to provide you with services.

While we aim to limit the sharing of your data, at times, it is necessary to share your data with certain service providers. Examples of when and for what purpose your data is shared include data center / hosting services, email marketing services, etc.

The following categories of recipients will most likely receive your data in order for us to provide services to you

  • Third Party Data Center Services
  • Third Party SMTP Services
  • Third party temporary file upload tools
  • Salesforce /Pardot CRM for direct marketing

To Comply with Laws. If we receive a request for information, we may disclose if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.

Refund Policy

We firmly believe in and stand behind our products 100%, but we understand that they cannot work perfectly for everyone all of the time. If you would like to request a refund, please open a “Refund Request” support ticket. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:

Eligibility conditions for a refund request:

We cannot grant refunds on renewal payments. Our payment providers Razorpay now charge fees for each refund. Thus, refunds will only be offered at our sole discretion within 30 days of your initial purchase. You must also meet the eligibility conditions for a refund request below:

You have purchased the plugin/subscription, and after installing and testing the plugin, you have found that it will not work for your business or required setup within 30 days of your initial purchase.

You have an issue that we are unable to resolve which makes the system unusable within 30 days of your initial purchase. We may ask you questions regarding the nature of your refund request so we can improve the plugin in the future.

If your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions, we will happily consider your refund request.

You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the plugin will not work for you within 30 days of your initial purchase.

Please note, technical issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.

You agree to deactivate and uninstall the plugin from your site if a refund is granted.

Refunds will be offered at our sole discretion. By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. We are not liable to cover any differences in exchange rates between the time you purchased and the time you are refunded.

Customer Profiles

Your data that is publicly accessible may be seen by others

Your username, public profile information, and public content may be seen by other users of our products and services. It’s your choice whether to include sensitive information on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available.

have as protective laws as your own country and there are risks associated with such transfer.

Security Measures to Protect your Data Security Measures

We implement security controls to prevent breaches and unauthorised access to your data.

We maintain reasonable and appropriate security measures to protect Customer Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction.

Examples of security measures include physical access controls, encryption, HTTPS, restricted access to data, monitoring for threats and vulnerabilities etc.

We also subject our services to internationally recognised certification and attestation standards.

Protection of personal information

Our Sites and Services uses commercial efforts to maintain safeguards for protection of your Personal Information

Hornbill FX takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Other Information
Contact Information

You can contact us about this privacy policy or use of our services.

If you have questions or complaints regarding this Policy, you may contact us through email at support@hornbillfx.com. You may contact us at our mailing address below

Hornbill FX Private Limited

No. 61, Chamiers Road, Chamiers House,

R A Puram, Chennai - 600028.

If you are a resident of the European Economic Area and we maintain your Personal Data within the scope of the General Data Protection Regulation (GDPR), you have additional rights. If you are not satisfied with the resolution, you can also lodge a complaint with the Supervisory Authority in the country of your residence.

Privacy policy change

Hornbill FX may change this Privacy Policy from time to time, at our sole discretion.

Hornbill FX encourages visitors and customers to frequently check this page for any changes to its Privacy Policy. We will notify you of material changes in advance by email or by notice when you log in to the Sites and Services or both. You confirm that your continued use of our services after any change in this Privacy Policy will constitute your acceptance of such changes and agree to be subject to the revised privacy policy.

We often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you and may also modify this Privacy Policy.